I'm not so much worried about the why but yes on everything else. A gal should spend as much, or more, time and bandwidth answering these basics as she does informing us of her rules.
Especially annoying is the "see_________ for details, specials, pictures, etc, etc. and the link is not there or doesn't work.
At the risk of pissing off some providers...again. It's a business, run it like one. Pay attention to and deliver what your base is asking for. Some providers don't have the business sense to do this. There's a reason they are managed I guess.