The other day I was rear ended by a F-250. Needless to say, it completely caved by back of my SUV in. I texted the agency explaining I have to cancel and all I kept getting texts is Time? And ETA. The agency repeated this process several times and finally sent a pic of the vehicle. There reply was, I was wasting their time and I was going to be reported on the boards. I can live with that with no worries.