I did hear from her friend Violet, her side is (a) initially she had a flat tire causing a delay, (b) there was some issues communicating the delay (c) after he posted this review they were still attempting to reschedule when things went south (d) she didn't return his deposit because it was his fault (her feelings) they didn't eventually agree on a make-up time (before shit hit the fan), so basically she considers it a cancellation charge. IMO, stuff happens and getting upset only spoils any efforts to make both parties satisfied. Since this involves "personal business" then it is natural to "take it personal" but playing on here should never be taken personal; it's a freaking dream that can turn into nightmares!