SBB makes the point perfectly. There's alot more time involved in a visit than just a hhr or hr. At the end of the day you hope to get what you pay for. If you want to shop at Walmart then do. If you want to shop at whole foods then go for it. The only time you should complain is when you pay a upper tier price and get bad service. That's what reviews are for, to weed out what interests you and what you want to avoid.