The good ol "I owe you"

When a friend books time and has a good few minutes and his work phone rings. He has to go. The time is paid for. And for me it leaves me feeling like I need to make it up!

I had a client get 2 hours. 30-45 minutes into it he gets the call and gets dressed and I tell him I'll make it up on a future visit. In my mind, come back, get 1 hour I'll see you for 2.

This great guy text for his hour. I told him I can only add time. I won't do a complete hour and be left with nothing. The emergency work call was on his end and not mine. Not to mention I blocked out 2 hours as to not take any appointments during that time. So my time was there for those 2 hours regardless. I don't mind making up, but be fair. I even said to get 45 minutes for 90 and I would work with him.

I got crickets and it made me feel bad.

How many would make it up? Give complete hour? Or it was on him and you owe nothing?

Thoughts?

i think you did him right. Often times, a 2 hour session is discounted so that the client isnt paying completely 2 hours. And its 100% fair to make it up by adding time to the next session as a make up for it especially since because he is the one that has to leave the session and not on your end. Now, if you had to leave on emergency before a session is finish, then i agree with him that he can set the terms on how the session is made-up to an extend of course. But since his the one that left the session, it is fair that you just "refund" the time as a credit to the next booked session. So, he can book an hour next time and get 2 hours instead.

He is paying for your time. You blocked out 2 hours which he requested. If he chose to utilize the full 2 hours or 5 minutes, that’s on him. The reason the visit was cut short is on him NOT on you.

Let’s say he boards a plane and gets a call that his dog is dying and he chose to disembark from the plane and go to the veterinarian’s office. Will the airlines refund his ticket price? NO they won’t. Him disembarking from the plain was his choice. Him leaving the meeting was his choice. He assumed the risk by booking while being at work.

I would not worry about his feelings. It was a business deal and you held up your end.

I'm new around this hobby stuff but even I know that guy is a fool if you offered that much of your time for him "leaving early" and he still didn't book. I don't think many companions would have been as understanding and generous as yourself.😉

You are being more than fair.

Your fine
You did your part and it was fair.
If he never shows up...I will take his free hr.....
Hehehe

I personally would have just chalked the time off and said oh well. At the end of the day work comes first; that’s how we survive. Luckily I’m in a business with firm set hours. However, there are several words you put in your question to suggest this guy is a great repeat client, so you have to weigh and accept the fact you might have lost the client. And that’s okay. Businesses give away stuff for free all of the time, that’s just the nature of the beast when trying to retain great clients in highly competitive markets. What would have been the cost to just giving him the hour, of course at a time of your choosing, and keeping a client . If this is an occurring theme with him then no, but personally in the new normal we live in I think it would have been prudent to make an exception and give him the hour but again your body your rules and the client has every right to make a decision where you are no longer in his steady rotation. Good luck.

You don't owe him anything. If it were me i would have refunded his unused time and kept it moving. He booked 2 hrs and didn't use it so that's on him unfortunately.

If you book a room for the night at a hotel and leave early due to something arising you're not getting a refund.

Also bad idea to say "I owe you" to a client unless fully explained because they usually think they're getting something completely free.

I just want to know what you are wearing.

Anna, you owed him nothing. It was on him. I can understand on a public relations level why you might offer him some payback, but he should not expect it.

+1

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Originally Posted by DocHoliday

He is paying for your time. You blocked out 2 hours which he requested. If he chose to utilize the full 2 hours or 5 minutes, that’s on him. The reason the visit was cut short is on him NOT on you.

Let’s say he boards a plane and gets a call that his dog is dying and he chose to disembark from the plane and go to the veterinarian’s office. Will the airlines refund his ticket price? NO they won’t. Him disembarking from the plain was his choice. Him leaving the meeting was his choice. He assumed the risk by booking while being at work.

I would not worry about his feelings. It was a business deal and you held up your end.

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Very sweet of you to offer him that extra time back. Shows how you're not 100 percent in this for the money and actually enjoy making the gentleman happy/satisfied. Love it ✨

I think you went above and beyond, you were under no obligation to extend his time on a future visit.

Thanks for the feedback. It was a new client and things were going so well. Everyone knows my motto, if I treat you right and you come back then I'm winning. Repeat business is always my goal and to make someone know that I appreciate them always. But I refuse to be left feeling like I was taken advantage of in the end.

I have made up extra time several times. And given free time if it was ever on my end. In this life things happen.

Again thanks everyone for your input :hug:

Well said

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Originally Posted by DocHoliday

He is paying for your time. You blocked out 2 hours which he requested. If he chose to utilize the full 2 hours or 5 minutes, that’s on him. The reason the visit was cut short is on him NOT on you.

Let’s say he boards a plane and gets a call that his dog is dying and he chose to disembark from the plane and go to the veterinarian’s office. Will the airlines refund his ticket price? NO they won’t. Him disembarking from the plain was his choice. Him leaving the meeting was his choice. He assumed the risk by booking while being at work.

I would not worry about his feelings. It was a business deal and you held up your end.

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Quote:

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Originally Posted by DocHoliday

He is paying for your time. You blocked out 2 hours which he requested. If he chose to utilize the full 2 hours or 5 minutes, that’s on him. The reason the visit was cut short is on him NOT on you.

Let’s say he boards a plane and gets a call that his dog is dying and he chose to disembark from the plane and go to the veterinarian’s office. Will the airlines refund his ticket price? NO they won’t. Him disembarking from the plain was his choice. Him leaving the meeting was his choice. He assumed the risk by booking while being at work.

I would not worry about his feelings. It was a business deal and you held up your end.

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I support this statement... Now i agree that offer xtra time on next meeting was nice of you but you dont owe anything ..Period..anything you offerred was a added bonus.

anna i think you were more than generous. But im not surprised thats just who you are doll!

I always offer at least some of the time lost. Sometimes I’ll add in that it needs to be within a certain time frame, but that’s just so I don’t forget.

You did nothing wrong

I just felt bad when I got no answer when responding to his text. I let him know, pay for 1, get 2. Pay for 45 minutes, get 90. I talked sweet. But I guess he just wanted to swing by, do his hour and leave me with nothing :(

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Originally Posted by Kammye

anna i think you were more than generous. But im not surprised thats just who you are doll!

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Thank you sweetness you know we been around long enough to know how to try our best to treat these gentlemen great and leave a lasting impression. I hope all has been well with you :hug:

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Originally Posted by Maxrax

I always offer at least some of the time lost. Sometimes I’ll add in that it needs to be within a certain time frame, but that’s just so I don’t forget.

You did nothing wrong

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I didn't think about a time frame. Like use it in the next 30 days. Don't hit me up in 6 months. This was weeks later, but in the past I had someone hit me up much later. The coupon has an expiration date on it :smile:

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Originally Posted by Anna Nikkole

I just felt bad when I got no answer when responding to his text. I let him know, pay for 1, get 2. Pay for 45 minutes, get 90. I talked sweet. But I guess he just wanted to swing by, do his hour and leave me with nothing :(
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Thank you sweetness you know we been around long enough to know how to try our best to treat these gentlemen great and leave a lasting impression. I hope all has been well with you :hug:

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I didn't think about a time frame. Like use it in the next 30 days. Don't hit me up in 6 months. This was weeks later, but in the past I had someone hit me up much later. The coupon has an expiration date on it :smile:

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You are generous. Not ALL providers have that approach.

I had a very well known and reviewed provider try to move an appointment when I was tight on time. When I said I couldn't make it happen that day, she said big discount next time we get together and has never responded to attempts to set another appointment even when advertising. I got her message.

The expiration date is an excellent idea, but it does have to be for more than a day! ��

If its' on my end that causes a shortened session, that's on me, not the provider. If the session is cut short because of something on the provider's end, then yeah that's on her. It would be nice if a provider tried to make it up in that case.

Just sounds like you’re beating yourself up over something that really was about your client. He paid for two hours. His schedule is on him. It’s certainly not your fault he had to leave early. So don’t beat yourself up over what is really his scheduling issues.

Hmm

Dang I screwed up today. I forgot I had a 2 hour set yesterday and usually I get confirmation. I set a appointment today for 3:30 and my yesterday appointment shows up at 3 :cry:

I was so apologetic. I sent him 4 videos for free and offered 30 minutes extra on any session he chooses with the perks.

I think he will come back now.

There are flukes and fuck ups and things happen. This was definitely my fault. I'll always right my wrongs! Or try to!

I’ve only had to leave early twice on two hour appointments. I paid
for both hours both times. You shouldn’t have to make anything up.

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Originally Posted by Steely Dan

I’ve only had to leave early twice on two hour appointments. I paid
for both hours both times. You shouldn’t have to make anything up.

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The way I feel is that it's my time. And my time is no more valuable than your time! Many of my clients come back absolutely knowing that I'm fair and square and will take care of them. And if I don't I'll look for a way to!

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Originally Posted by Michaelrayab

You are being more than fair.

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Can’t agree more. Just as you had already made the full amount of time available, it’s on the guy to block the time out as well. If something comes up and I have to leave early, it would be on me.

As for how I approach all sessions... I go off the grid for the duration of the appointment. Can’t get interrupted that way.

These days with cell phones, texts, etc has led to the expectation of being always immediately available. I long for those days that if you called me and I wasn’t home, you had to leave a message and I’d return your call when I returned many hours later. Life was so much simpler. Guess we have to take the good with the bad - it’s this same technology that allows us to communicate with all these beautiful ladies with such ease.

You were IMO being More Than Fair and I commend you, you have no reason to feel bad-NONE

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I got crickets and it made me feel bad.

How many would make it up? Give complete hour? Or it was on him and you owe nothing?

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You are f***ing awesome!! Just know that. I have not meet with you yet, and I can easily see that you are freaking amazing at what you do. You don't owe anything sweetie. It is also on him to make sure that his time is clear. I just hope that one day I will have time to meet with you. Kind of hard being in the KW area and working crazy schedule. Don't change one bit! :bowdown: